🔥 CONTRACT — TERMS AND CONDITIONS OF USE AND SALE
Prosoft Africa, subsidiary of Softcam Sarl
1. Company Presentation
These General Terms and Conditions of Use and Sale (T&Cs) are offered by:
Prosoft Africa, subsidiary of Softcam Sarl,
Provider of technological services and professional software, including:
• creation and development of websites,
• web design,
• graphic design services,
• computer maintenance and repair,
• network maintenance,
• sale, distribution, and activation of software.
These T&Cs define the contractual rules between the company and its clients for any software purchase or service provision.
2. Acceptance of the Terms
Any order implies full and unconditional acceptance of these T&Cs.
No client may require a service or warranty not provided for in this document.
3. Services Provided by Prosoft Africa
Prosoft Africa provides, in particular:
• web development services,
• graphic design services,
• IT maintenance services,
• network maintenance services,
• sale and activation of software licenses.
Specific details are defined in the corresponding quotation.
4. Orders and Payment
Any order must be paid in full before delivery or software activation.
Accepted payment methods:
• Bank payment
• Orange Money
• MTN MoMo
No partial payment allows the activation of a software.
5. Software Delivery
Software is delivered to the client by one of the following means:
• WhatsApp delivery,
• email delivery,
• download via a secure link,
• physical delivery if the client is located in the same city.
6. Activation
Software activation is carried out automatically at the time of installation.
The software does not function without activation.
Once the product has been delivered and/or activated:
👉 no refund is possible.
7. Nature of Licenses
Prosoft Africa markets:
7.1. Lifetime License
Granting permanent access to the software, on a single machine, unless an authorized transfer is granted.
7.2. Annual License
Renewable every 12 months.
In case of non-renewal, access to the software is automatically suspended.
8. Number of Activations (update)
The license may be activated on multiple machines, within the limit authorized by Prosoft Africa.
Each activation is strictly controlled and linked to the client’s information (name, organization, license duration, license type).
Any unauthorized additional activation, attempt at duplication, license sharing, or abusive use may result in:
• immediate suspension of the license,
• total deactivation of the software,
• and this without any refund.
9. License Transfer to a New Machine
A transfer may be exceptionally granted by Prosoft Africa under the following conditions:
-
The second machine will have exactly the same information (name, company, duration, etc.).
-
The information cannot be modified.
-
The first installation must be deactivated.
-
The transfer may be refused in case of suspected abuse, piracy, or duplication.
10. Use Restrictions
The client undertakes not to:
• copy or duplicate the software;
• share the activation key;
• modify or attempt to bypass protections;
• resell the license;
• install it on multiple machines without authorization.
Any violation results in immediate suspension of the license without refund.
11. Refund Policy
For software:
• ❌ No refund after delivery
• ❌ No refund after activation
• ❌ No refund at all
For services:
Any potential refund is evaluated only before the start of the service.
12. Technical Support
Prosoft Africa provides basic assistance after activation.
Any extended, personalized, or repeated support may be invoiced.
The exact terms are defined by quotation or written message.
13. Updates
Updates are provided according to the license type:
• Annual license: updates included during the validity period.
• Lifetime license: major updates subject to billing.
• Essential fixes: provided according to technical availability.
No obligation of future compatibility is guaranteed.
14. Intellectual Property
All software, designs, content, files, models, visuals, or code provided by Prosoft Africa remain the exclusive intellectual property of the company.
No source files or internal materials are delivered to the client, unless specifically purchased.
15. Limitation of Liability
Prosoft Africa cannot be held responsible for:
• data loss caused by the user,
• viruses or malware present on the client’s machine,
• hardware failures,
• incompatibilities related to the client’s hardware or system,
• improper use of the software.
16. Suspension or Termination
Prosoft Africa may suspend or terminate any access:
• in case of abuse,
• in case of non-payment,
• in case of piracy or attempted violation,
• in case of non-compliance with the T&Cs.
17. Applicable Law and Jurisdiction
This contract is governed exclusively by the laws in force in the Republic of Cameroon.
In the event of a dispute, the competent courts of Cameroon shall have jurisdiction.
18. Official Contact
Prosoft Africa, subsidiary of Softcam Sarl
Phone / WhatsApp: 695 54 72 91
Address: Yaoundé _ Nkolfoulou
