🔥 PRIVACY POLICY — PROSOFT AFRICA, SUBSIDIARY OF SOFTCAM SARL
1. Introduction
This Privacy Policy describes how Prosoft Africa, subsidiary of Softcam Sarl, collects, uses, stores, and protects the personal data of its clients and users in the context of using its services, software, websites, and digital platforms.
By using our services, the client agrees to the collection and use of their data in accordance with this policy.
2. Collected Data
Prosoft Africa may collect the following categories of data:
2.1. Personal data provided by the client
• Full name
• Email address
• Phone number / WhatsApp
• Physical address (if necessary)
• Billing information
• Information necessary for website creation or services
2.2. Technical data related to the software
During the installation or activation of a Prosoft Africa software, the following information may be collected automatically:
• Unique machine identifier (Machine ID)
• Software version
• Activation date
• Technical information necessary to prevent fraud and duplication
This data is essential to ensure the validity of the license.
2.3. Data collected on the website
• IP address
• Browser type
• Pages visited
• Technical cookies
• Connection data
This data is used solely to improve services.
3. Use of Data
The collected data is used to:
• create a client account;
• process orders and payments;
• deliver software;
• automatically activate licenses;
• provide technical support;
• prevent fraud, duplication, and hacking;
• improve the quality of products and services;
• communicate with the client (email, WhatsApp, SMS…).
Prosoft Africa never sells its clients’ data to third parties.
4. Data Sharing
Data may only be shared in the following cases:
• with technical providers necessary for services (hosting, messaging services, payment tools);
• to comply with a legal obligation or court order;
• to prevent fraud or protect the rights of Prosoft Africa.
No commercial, marketing, or advertising sharing is performed with third parties.
5. Data Security
Prosoft Africa implements all reasonable technical measures to protect its clients’ data:
• encryption of sensitive files;
• secure storage of licenses;
• strict internal access control;
• anti-piracy monitoring of activations;
• protection of servers and systems used.
However, no IT system is 100% secure. The client acknowledges that the company cannot guarantee absolute protection.
6. Data Retention
Data is retained:
• as long as the client uses a Prosoft Africa software;
• or as long as necessary for legal, administrative, or anti-fraud reasons.
Unused data is deleted or anonymized.
7. Cookies
The Prosoft Africa website uses technical cookies allowing:
• improvement of user experience;
• traffic analysis;
• memory of browsing preferences.
The client can disable cookies from their browser, but some website functions may be limited.
8. Client Rights
The client has the following rights:
• right to access their data;
• right to modify;
• right to delete (if compatible with legal and anti-fraud obligations);
• right to object to certain processing;
• right to request a copy of their data.
Any request must be sent by email to the official address listed in the CGV.
9. Software License Data
During software activation, specific data is collected:
• Machine identifier
• Date and time
• License version and status
This data is used exclusively to:
• verify license authenticity;
• prevent duplication or fraudulent use;
• allow authorized transfer to a new machine.
The client agrees that this data is necessary for the software to function.
10. Limitation of Liability
Prosoft Africa is not responsible for:
• data loss caused by the client;
• viruses present on the client’s computer;
• hardware failures;
• malfunctions caused by improper use;
• external services (hosting provider, Internet provider).
11. Changes to the Privacy Policy
Prosoft Africa may update this policy at any time.
The most recent version will be published on the official website.
By continuing to use our services, the client accepts these changes.
12. ContactFor any questions regarding privacy or personal data:
Prosoft Africa, subsidiary of Softcam Sarl
Phone / WhatsApp: 695 54 72 91
Address: Yaoundé _ Nkolfoulou
